Privacy policy
PRIVACY POLICY
Your privacy is important to us! For providing you with our service, we will need certain information about you. This Privacy Policy explains how we collect, store, use and disclose your personal information when you use service provided by Lost in the City GmbH (“LOST iN”, “we” “our”, “us”) on our website, mobile applications (for iOs and Android) and other services as described in our Terms of Service.
By using our website and in particular our mobile applications – so called “apps”, you are consenting to the use of your personal information. Please take some time to read this Privacy Policy and make sure you are happy with our use of your personal information. If you have any questions or concerns, you can contact us at info@lostin.com
If you should not consent to this policy, please do not use our website or mobile apps.
OUR PRINCIPLES
We are following clear principles to protect your data and privacy:
We are giving you full transparency regarding data protection and privacy. If you have any questions please contact us.
You have full control over the information you publish and share using our LOST iN website and mobile apps.
INFORMATION WE COLLECT
There is certain information that we collect automatically for statistical purposes as the result of your use of our LOST iN website. Information we collect includes:
the type of device, browser and operating system you use
the IP address of the device from which you access LOST iN
the site that you visited immediately prior to visiting the website
the pages that you visit and specific actions that you take
You don’t need to provide us with any other personal information in order to visit our LOST iN website. However, certain services like our mobile apps do require registering a LOST iN account and, by doing so, you will provide us with personal information.In particular, these are your e-mail address, your password, your country and your language. In the event that you connect via Facebook Connect or with a LOST iN account, we will also collect your first and family name. To the extent that our forms ask for further information, such information shall always be optional and will be marked as such.
HOW WE USE AND DISCLOSE YOUR PERSONAL INFORMATION
We will collect and use your personal information in order to fulfill the purpose of using LOST iN and under the provisions of the data protection law of the Federal Republic of Germany. We will not share your personal information with any third party, except the following circumstance:
To other users: Any information you provide publicly in your profile on the mobile app will be accessible by other users of LOST iN.
As aggregated data: We may aggregate your personal data with similar data relating to other users in order to create statistical information. However, none of this information would include anything that could be used to identify you.
Connected platforms: If you choose to connect your LOST iN account with other apps or social networks such as Facebook or share content to these platforms. LOST iN is not responsible for these other apps or networks, so please make sure you only connect your account and share content with apps or services that you trust.
If required by law: If we are permitted or required to do so by law, including in response to a court order or other legal demand or request.
DELETING YOUR ACCOUNT
You may delete your account from our mobile app. If you delete your account, all personal data will be deleted and may not be recoverable.Statistical information and usage data might not be deleted but disconnected from your personal data. However, none of this information would include anything that could be used to identify you. To delete your account please e-mail us at info@lostin.com.
COOKIES
Cookies are small text files that are placed on your computer by websites that you visit. These text files can be read by these websites and help to identify you when you return to a website. In common with most other websites, we use cookies and similar technologies to help us understand how people use our service so that we can keep improving LOST iN. In this way we can optimize our website and apps to deliver the best possible experience. You can block or disable LOST iN cookies using your browser settings.
GOOGLE ANALYTICS
Google Analytics and Google Web Optimizer are services provided by Google, Inc. (“Google”). Google Analytics uses cookies to help us analyze how users use our website and apps. The information generated by these cookies (including your IP-address) is transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your and other users’ use of LOST iN compiling reports for us on website activity and providing other services relating to website activity and internet usage. You can find more information here, including a link to Google’s Privacy Policy.
To opt-out of analysis by Google Analytics on our website and other websites, please visit http://tools.google.com/dlpage/gaoptout
SOCIAL PLUGINS
Our mobile app and website uses social plug-in (“plug-ins”) provided by the social networks Facebook Inc. (“Facebook”) or Twitter (‘’Twitter’’). The plugins are identifiable by a Facebook or a “like”, “+1” or “Tweet” button. When you visit a page of our website that contains a social plug-in, your browser establishes a direct connection to the servers of Facebook and Twitter. We have no impact on the amount of data that Facebook and Twitter collects with the help of these plug-ins in particular when you are logged into Facebook and Twitter and inform you according to our state of knowledge: Even if you are not a member of Facebook or Twitter there is the possibility that they read your IP address and store it. If you are logged into your Facebook or Twitter account they can assign your visit of LOST iN to your Facebook or Twitter account. So please read also the privacy policies of Facebook (http://www.facebook.com/policy.php) and Twitter (https://twitter.com/privacy) to find more information about purpose and scope of data collection.
It is also possible to block these plug-ins by using add-ons for your browser, for example with the “Facebook Blocker”.
LINKS
LOST iN shall be entitled to display advertisement or other contents that contain hyperlinks to third-party websites. Only the provider of the website referred to shall be liable for illegal, erroneous or incomplete contents and particularly for damages that result from use or non-use of these links. We have no influence particularly on the data protection measures and contents of the sites linked to.
NEWSLETTER
With newsletter registration, your e-mail address will be used for LOST iN advertising until you cancel the newsletter. Cancellation is possible at any time. You have given your consent to the following either separate or explicitly during the ordering process, and we have recorded your consent. Pursuant to the German Telemedia Act we are obligated to make the content of consent available at any time.You can revoke this consent effective for the future at any time by clicking “Unsubscribe Newsletter” at the end of the newsletter.
ACCESS TO YOUR DATA
Most of your personal information you provide to us can be accessed and updated in the account settings of our mobile app or by sending us an e-mail at info@lostin.com.
PAYMENT DATA
If you sign-up or purchase something via our website or our mobile app, credit card information and other finance related information that are necessary for payment processing will be collected and saved by a payment service provider. We also collect certain limited information, e.g. your postal code, cell phone number and details of your transaction history. Other than that, the payment service providers usually provide us only with very limited information regarding you, e.g. the specific token that enables you to perform further purchases using the data saved by the provider as well as your type of card, expiration date und the last four digits of the number.
SECURITY NOTICE
LOST iN endeavors to safeguard user information to ensure that user account information is kept private. Data protection of our users is a special concern for us. Your password protects your user account and should be thus a strong password that is not used elsewhere. You should restrict access to your computer and browser. Our systems are protected through technical and organizational measures against loss, destruction, access, alteration or distribution of your data through unauthorized parties. A complete protection against all hazards is however not possible in-spite of frequent controls. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.If you have any questions or comments about our data protection or your personal data, please contact us via info@lostin.com.You can certainly always request free of charge information regarding data we saved about you, e.g. via e-mail info@lostin.com.We will answer within an appropriate period after proof of identity. You may possibly be entitled to request that your data will be corrected, suspended or deleted.
CHANGES AND UPDATES
We may occasionally update this Privacy Policy, and when we do so, we will also revise the effective date set out below. Please be sure to check back here from time to time to ensure that you are aware of any changes to this Privacy Policy. If we make material changes in the way we use personal information, we will notify you by posting an announcement on our service or sending you an email.
Last update: 1st of September 2016
Lost in the City GmbH, Immermann-Str. 6, 39108 Magdeburg